A step-by-step guide to rescheduling repayments via the PressPay customer dashboard.
PressPay is committed to empowering you with the tools you need to manage your account with us effectively, and this includes the option to reschedule repayments, which simply means the ability to bring forward or delay a repayment date. In this article, we'll guide you through the process of accessing your personalised PressPay dashboard and rescheduling repayments, while also highlighting the conditions you need to be aware of before doing so.
Understanding the conditions for rescheduling repayments
Before you proceed with rescheduling your repayment, you need to understand the specific conditions that apply, to ensure it is used and applied responsibly:
- You can only reschedule a repayment if you have an outstanding balance greater than or equal to $50.
- The rescheduling option is only available up to the business day before your next repayment date.
- You can bring forward the repayment date up to one business day from the current date at the time of the request.
- You can delay a repayment date to a future date up to two weeks following the current repayment date.
- Once you successfully reschedule your repayment date, you will not be able to make any further withdrawals or changes until your repayment has been completed.
Steps to reschedule repayments
Now that you understand the conditions, let's go through the steps to reschedule repayments via your PressPay dashboard. If this is your first time, you can also reference this article for more assistance, Navigating your customer dashboard login.
1. Once you have logged in, navigate your way to the REPAYMENTS tab. This can be found in the hamburger menu if you're on a mobile or in the navigation bar at the top of the screen if you are on a computer.
2. Your REPAYMENTS dashboard will outline your outstanding balance, the date this is scheduled for repayment and the last four digits of the bank account in which this direct debit will be made.*
It is also important that you familiarise yourself with the additional important information on this page before requesting a change to your repayments.
3. Select the REQUEST REPAYMENT PLAN button at the bottom of the page. Your next page will outline all your repayment options based on the balance you have outstanding.
4. Select RESCHEDULE and a pop-up will appear from the bottom of your screen. You can use this to select your new repayment date.
5. Carefully review the proposed changes and the conditions that apply. Then select COMMIT TO PLAN to proceed.
6. Success! Once completed, you will receive an email to confirm the changes.
PressPay is committed to creating solutions for important financial moments and we hope this option to reschedule repayments to a date that is more suitable for you, provides you with the flexibility and convenience you need to manage your finances effectively.
*Please note, that this bank account should be the bank account your income is deposited into and can not be changed simply to make a repayment. If you wish to make this repayment from another account, we encourage you to use the debit card payment options available on your repayments dashboard.