Have you noticed that your withdrawal date appears to be different from what you expected? Don't worry; there's a straightforward explanation for this discrepancy. At PressPay, our transactional emails are configured to the Australian Eastern Standard Time (AEST) zone. This means that when you make a transaction, the timing is based on AEST, which may result in variations from your local time.
Why does my withdrawal date differ?
The primary reason for the difference in your withdrawal date is the time zone in which our system operates. All our transactional emails, including those related to withdrawals, are synchronized with the AEST time zone, which corresponds to Sydney, Melbourne, and Canberra.
Here's how it works:
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Transaction Timing: When you initiate a transaction, such as a withdrawal, the timestamp associated with that action is recorded based on AEST.
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Time Zone Variations: If you make a transaction late at night or during a time when your local time zone differs from AEST, it can result in your withdrawal date appearing to be different.
Example:
Let's say you're in a different time zone, such as Perth, which operates on Australian Western Standard Time (AWST), which is two hours behind AEST. If you initiate a withdrawal at 10:00 PM AWST, it will be recorded as 12:00 AM AEST. As a result, the withdrawal date in your email confirmation will reflect the AEST time, which may not align with your local time zone.
Understanding why your withdrawal date may appear different is essential to avoid any confusion. Rest assured that this time zone variation in our emails is a standard part of our system and does not impact the actual processing of your transaction. Your withdrawal will still be processed according to the time and date that you initiated it.
If you have any questions or concerns regarding your withdrawal or any other account-related matters, please feel free to reach out to our customer support team at support@presspay.com.au. We're here to assist you and ensure your experience with PressPay is as smooth as possible.