Discovering that your account is marked as closed without your initiation can be disconcerting. This article aims to provide insights into the possible reasons behind this situation and offers guidance on reactivating your account should you choose to do so.
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Assessment criteria:
In some instances, your account may have been closed by our automated assessment criteria without your request. Our assessment criteria is an ongoing and ever-evolving automated system that looks above and beyond just your income. To gain a better insight into the criteria and the reason behind your account status, please see our comprehensive guide to your: Account Status. -
Automatic closure due to bank connection loss:
Alternatively, an automatic account closure could occur due to a prolonged loss of secure connection with your bank account. To ensure the security of your financial information, our system might take this step when the connection is disconnected. -
Closure due to misconduct:
We have zero tolerance for misconduct and abuse towards any member of our staff. Any threats, swearing or abuse of any sort will result in your account closure indefinitely.
Reactivating your account:
If you wish to reactivate your account and regain access to PressPay's services, the process is straightforward depending on your reason.
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If your account was closed due to our assessment criteria:
Our continuous risk assessment will continue to monitor your account and notify you as soon as your account is active again via email and SMS. For best practice, notify us as soon as you have any changes to your details. These include income frequency, income amount, bank account your income is deposited into, and email or mobile number changes. This will ensure we are assessing the correct information. -
Secure bank connection:
If your account was closed due to a loss of a secure bank connection then you should have received an email notifying you and providing your unique and secure connection link for your account. Alternatively, if you can find this email. Login to your dashboard, select RECONNECT and follow the prompts.
Tip: Our customer service team are unable to reactivate your account upon request. We also have a zero-tolerance policy for any misconduct towards our staff. We appreciate your understanding and cooperation towards our team members.