Encountering a change in your account status to 'suspended' might raise questions. This article is designed to provide clarity on this status and guide you through the steps to swiftly address it. By understanding the reasons behind the suspension and the necessary actions, you can restore your account's functionality with ease.
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Reason for 'suspended' status:
An account status showing as 'suspended' indicates that we require you to re-sync your banking connection. This measure is taken to ensure the accuracy and security of your financial information. An email notification detailing this requirement would have been sent to you. Reviewing this email is crucial as it contains the necessary instructions to initiate the reconnection process. -
Swift reconnection:
To get your account back on track, simply follow the instructions provided in the email notification. By doing so, you'll swiftly re-establish the connection and regain access to your account's functionality. -
Utilising your customer dashboard:
For added convenience, you can also utilise your dashboard to reconnect. Log in to your account, navigate to the RECONNECT option, and follow the prompts. This streamlined process ensures a hassle-free reconnection experience. You can also select RECONNECT BANK ACCOUNT under your profile icon in the top right hand corner and follow the prompts there.
Tip: If you need to update the bank account associated with your PressPay account before reconnecting, reach out to us at support@presspay.com.au. Ensuring your account details are up to date beforehand will facilitate a seamless reconnection. For more guidance on selecting the right bank account to connect, refer to our comprehensive Help Centre: Your Bank Account Details.
Encountering a 'suspended' account status is a proactive measure to safeguard your financial information. By following the instructions provided in the email or utilising your dashboard's RECONNECT option, you can swiftly restore your account's functionality. Remember to update your bank account details if needed before reconnecting. With this knowledge, you're equipped to address the situation efficiently and continue enjoying the benefits of PressPay's services.